Shipping and Returns
Thank you for choosing Haus of Rare!
Shipping Information
We ship worldwide and we are committed to delivering your order as smoothly and swiftly as possible.
- Processing Time: Orders are typically printed within 2-4 business days.
- Shipping Time: Delivery times vary based on your location. Domestic (UK) orders generally arrive within 5-7 business days, while international orders may take 10-14 business days.
- Shipping Costs: Shipping rates will be calculated at checkout based on your location and selected shipping method.
You will receive a confirmation email with tracking information once your order is shipped, allowing you to follow your package every step of the way.
For any additional shipping inquiries, please contact us at hello@jazreenaharlow.com
Customs and Import Charges
For international orders, any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. These charges vary by country and are not included in our shipping rates. Please check with your local customs office for more information on potential charges before placing your order.
You will receive a confirmation email with tracking information once your order is shipped, allowing you to follow your package every step of the way.
Returns Policy
At Haus of Rare, each piece is printed on demand just for you, which allows us to provide unique, personalised products and reduce waste. As a result, we’re unable to offer refunds or exchanges for items unless they are faulty. Please take a moment to review our policy below:
- Refunds for Faulty Goods: If an item arrives damaged or with a fault, please contact us at hello@jazreenaharlow.com within 14 days of receiving your order. We’ll guide you through the process and, if eligible, arrange a replacement or refund.
- Non-Refundable Orders: Because each item is printed specifically for you upon ordering, we’re unable to accept returns or exchanges for reasons such as size, change of mind, or design preference. To help ensure your satisfaction, please consult our detailed size guides before placing an order.
- Quality Assurance: We carefully inspect each item for quality before it’s shipped to you. If you encounter any issues with your order, please don’t hesitate to reach out, and we’ll do our best to make it right.
Thank you for your understanding and for choosing Haus of Rare. By supporting, you’re helping reduce overproduction and embrace a more sustainable approach.
For questions, concerns, or assistance, please reach out to our team at hello@jazreenaharlow.com